Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of Paul & Angela Toronto.
By visiting our website, placing an order, or using our services, you agree to these Terms & Conditions, as well as our Return & Refund Policy, Shipping Policy, Payment Policy, Privacy Policy, and Cookie Policy.
Paul & Angela Toronto
Email: info@PaulAngelatoronto.com
Please read these Terms & Conditions carefully before placing an order.
1. Applicability
These Terms & Conditions apply to every offer, order, purchase, payment, delivery, return request, and customer service interaction involving Paul & Angela Toronto.
By placing an order, you confirm that:
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You have read and accepted these Terms & Conditions
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The information you provide at checkout is accurate and complete
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You are authorized to use the selected payment method
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You understand that some items may be fulfilled through international suppliers or fulfilment partners
If you do not agree with these Terms & Conditions, please do not place an order through our website.
2. Product Information
We do our best to describe all products as clearly and accurately as possible. This includes product details such as colour, size, material, fit, features, and general appearance.
However, please note that:
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Colours may appear slightly different depending on your screen, device, lighting, or display settings
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Product measurements may vary slightly due to manual measurement or manufacturing differences
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Product packaging may vary depending on supplier or fulfilment location
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Small differences in colour, texture, or finish do not automatically mean the item is defective
We aim to keep all product information up to date, but we cannot guarantee that every description, image, price, or availability notice is always completely free from error.
If we discover a clear pricing error, stock error, product information error, or technical issue after an order has been placed, we reserve the right to contact you, correct the issue, cancel the order, or offer a suitable alternative where appropriate.
3. Prices and Promotions
All prices shown on our website are displayed in the currency available for your market, unless stated otherwise.
Promotions, discounts, and special offers may be available for a limited time only. We reserve the right to change, pause, or end promotions at any time.
Discount codes must be entered correctly at checkout. We cannot guarantee that a discount can be applied after an order has already been placed.
In the case of an obvious pricing mistake or technical error, Paul & Angela Toronto reserves the right to cancel or adjust the order before fulfilment, provided that we notify the customer.
4. Orders and Payment
Orders are only processed after full payment has been received and approved.
Available payment methods may vary depending on your country, region, device, and checkout provider. Customers are responsible for checking which payment options are available to them at checkout.
When you place an order, you will receive an order confirmation by email. This confirms that we have received your order request. It does not guarantee that the order has already been shipped.
We reserve the right to refuse, cancel, or review an order if:
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Payment is not completed or approved
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Fraudulent or suspicious activity is detected
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The shipping address is incomplete or invalid
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The product is unavailable
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There is an obvious pricing, product, or technical error
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The order violates these Terms & Conditions
If an order is cancelled by us before fulfilment, any amount paid for the cancelled item will be refunded to the original payment method.
5. Order Processing and Delivery
After your order has been placed, it will be processed by our team or fulfilment partners.
Our usual processing time is:
Processing time: 1 to 3 business days
After processing, shipping time may vary depending on the destination, carrier, fulfilment location, customs procedures, seasonal demand, and other external factors.
Estimated shipping times are provided as guidance only and are not guaranteed delivery dates.
Some products may be shipped directly from our suppliers or fulfilment partners, including international suppliers. This allows us to offer a wider product selection while reducing unnecessary stock, storage, and waste.
Please note that delays may occur due to:
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High order volume
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Holidays or peak shopping periods
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Customs checks
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Weather conditions
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Carrier delays
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Incorrect or incomplete shipping information
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International transit procedures
A delay in delivery does not automatically create a right to cancel or receive a refund once the order has already been processed or shipped, unless required by applicable consumer protection laws.
6. Customs, Duties, and Import Charges
For some international shipments, customs duties, taxes, import fees, or handling charges may apply depending on the destination country or region.
Unless clearly stated otherwise at checkout, these charges are the responsibility of the customer.
Paul & Angela Toronto is not responsible for delays caused by customs authorities, import inspections, or local delivery procedures.
If a package is refused by the customer due to customs charges or import fees, any refund or reshipment option will be reviewed case by case and may be reduced by shipping, return, or handling costs.
7. Returns, Refunds, and Exchanges
All returns, refunds, and exchanges are handled according to our separate Return & Refund Policy.
Customers must contact us before sending any item back.
Contact email: info@PaulAngelatoronto.com
Please do not return an item without approval and return instructions from our customer support team. Items sent back without approval may not be accepted or processed.
Return eligibility depends on the condition of the item, the reason for the return, the return request period, and the specific product category.
Where a return is approved, the customer may be responsible for return shipping costs unless otherwise required by applicable law or confirmed by us in writing.
8. Cancellations and Order Changes
Orders are processed as quickly as possible after payment is received.
If you made a mistake with your order, please contact us within 24 hours at:
We will do our best to help, but we cannot guarantee that an order can be cancelled or changed once it has entered processing, fulfilment, or shipment.
This includes changes to:
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Product size
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Product colour
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Quantity
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Shipping address
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Customer details
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Order cancellation requests
If your order has already been processed or shipped, you may contact us after delivery to review whether your item qualifies for a return under our Return & Refund Policy.
Nothing in this section limits any rights you may have under applicable consumer protection laws.
9. Address Accuracy
The customer is responsible for providing a correct, complete, and deliverable shipping address at checkout.
Please check your address carefully before placing your order.
If you notice an error, contact us within 24 hours at:
We cannot guarantee that an address can be changed once the order has entered processing or shipment.
Paul & Angela Toronto is not responsible for lost, delayed, returned, or undeliverable packages caused by incorrect or incomplete address information provided by the customer.
10. Delivered Packages
If tracking information shows that a package has been delivered to the address provided at checkout, the order will generally be considered delivered.
We are not responsible for packages that are lost, stolen, misplaced, or collected by another person after delivery has been confirmed by the carrier.
If you believe there is an issue with your delivery, please contact the carrier first and then email us at:
We will review the situation where possible and help you with any available next steps.
11. Customer Responsibilities
By placing an order, you agree to:
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Provide accurate personal, payment, and delivery information
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Check product details, size charts, descriptions, and measurements before ordering
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Review your order carefully before completing payment
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Contact us promptly if there is an issue with your order
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Follow our return instructions before sending any item back
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Use our website and services honestly and lawfully
We reserve the right to refuse service, cancel orders, or restrict access to our website if we suspect abuse, fraud, misuse, chargeback abuse, or behaviour that violates these Terms & Conditions.
12. Complaints and Customer Support
If you have a complaint or concern about your order, please contact us by email:
Please include:
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Your full name
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Your order number
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A clear description of the issue
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Photos or videos where relevant
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Any supporting information that helps us review your case
For complaints about size, fit, quality, damage, defects, or incorrect items, clear photos and a written explanation are required so we can review the issue properly.
We aim to respond within 5 business days, although response times may be longer during busy periods, holidays, or high-volume seasons.
13. Chargebacks and Payment Disputes
If there is a problem with your order, we ask that you contact us first at:
Our customer support team will review your issue and try to find a fair and practical solution.
Opening a payment dispute or chargeback before contacting us may delay the resolution process, as payment providers often require additional investigation time.
This section does not remove or limit any rights you may have with your bank, card provider, payment provider, or under applicable law.
14. Limitation of Liability
To the maximum extent permitted by law, Paul & Angela Toronto is not liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Our total liability for any claim related to an order will not exceed the amount paid for the specific item involved in that claim, unless otherwise required by applicable law.
We are not responsible for delays, losses, or failures caused by events outside our reasonable control, including but not limited to carrier delays, customs delays, supply chain disruptions, natural disasters, strikes, technical failures, or incorrect information provided by the customer.
Nothing in these Terms & Conditions limits liability where it would be unlawful to do so.
15. Website Use
You agree not to misuse our website or services.
You must not:
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Attempt to interfere with the website’s security or functionality
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Use the website for fraudulent or unlawful purposes
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Copy, scrape, reproduce, or misuse website content
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Submit false, misleading, or abusive information
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Attempt to access systems, data, or accounts without permission
We reserve the right to restrict access, cancel orders, or take appropriate action if we believe our website or services are being misused.
16. Intellectual Property
All content on the Paul & Angela Toronto website is owned by or licensed to Paul & Angela Toronto, unless stated otherwise.
This includes:
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Text
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Product descriptions
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Images
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Graphics
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Logos
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Website design
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Layout
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Branding
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Buttons, banners, and visual elements
You may not copy, reproduce, modify, distribute, sell, or use any content from our website without prior written permission from Paul & Angela Toronto.
17. Third-Party Services
Our website may use third-party services, including payment providers, shipping partners, analytics tools, marketing platforms, website hosting services, and fulfilment partners.
We are not responsible for the independent actions, delays, policies, or technical issues of third-party service providers, although we carefully select partners that help us operate our store properly.
Your use of certain third-party services may also be subject to their own terms, conditions, and privacy policies.
18. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business, website, products, fulfilment process, or legal requirements.
When we update these Terms, we will revise the “Last updated” date at the top of this page.
The version of the Terms & Conditions published on our website at the time of your order will generally apply to that order.
19. Governing Law
These Terms & Conditions are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.
Any disputes will be handled by the competent courts in Ontario, Canada, unless mandatory consumer protection laws provide otherwise.
Nothing in these Terms & Conditions limits any mandatory rights you may have under applicable consumer protection laws in your province, territory, state, or country of residence.
20. Contact Information
If you have any questions about these Terms & Conditions, your order, or our policies, please contact us:
Paul & Angela Toronto
Email: info@PaulAngelatoronto.com