Privacy Policy

This Privacy Policy explains how Paul & Angela Toronto collects, uses, stores, and protects your personal information when you visit our website, place an order, contact our customer service team, or use any of our services.

You can contact us at:

Paul & Angela Toronto
Email: info@PaulAngelatoronto.com
Location: Toronto, Ontario, Canada

At Paul & Angela Toronto, we respect your privacy and are committed to handling your personal information carefully, securely, and transparently. This Privacy Policy is designed to explain what information we collect, why we collect it, how we use it, and what rights you have regarding your personal data.

1. Information We Collect

When you visit our website, place an order, create an account, subscribe to updates, or contact our customer service team, we may collect certain personal information, including:

  • Your full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Order details and purchase history

  • Payment information, processed securely through our payment providers

  • IP address

  • Browser, device, and website usage information

  • Customer service communication

  • Cookie and tracking data, depending on your cookie preferences

We do not store full payment card details on our own servers. Payments are processed securely by trusted third-party payment providers.

2. Why We Collect Your Information

We collect and use your personal information only when necessary for clear and legitimate business purposes, including:

  • Processing and confirming your order

  • Arranging delivery and shipment of your products

  • Sending order confirmations, shipping updates, and tracking information

  • Providing customer service and responding to questions

  • Handling returns, exchanges, or refund requests

  • Improving our website, products, and customer experience

  • Preventing fraud, misuse, or unauthorized activity

  • Complying with legal, tax, accounting, and regulatory obligations

  • Sending marketing emails only where permitted and where you have provided consent or where allowed by applicable law

Our goal is to keep your shopping experience smooth, reliable, and secure while using only the information needed to provide our services properly.

3. Legal Basis for Using Your Information

Depending on the situation, we process your personal information based on one or more of the following reasons:

  • To fulfil your order: We need certain information to process your purchase, arrange shipping, and provide customer support.

  • With your consent: For example, when you subscribe to marketing emails or accept certain cookies.

  • To meet legal obligations: Such as tax, accounting, fraud prevention, and record-keeping requirements.

  • For legitimate business purposes: Such as improving our website, securing our systems, and ensuring a reliable shopping experience.

You may withdraw your consent for marketing communications at any time by using the unsubscribe link in our emails or by contacting us at info@PaulAngelatoronto.com.

4. How We Share Your Information

We only share your information when necessary to operate our store, process your order, provide customer support, or comply with legal obligations.

Your information may be shared with:

  • Payment providers that securely process your payment

  • Shipping and delivery partners

  • Order fulfilment partners and suppliers

  • Customer service and email communication platforms

  • Website hosting and e-commerce platform providers

  • Analytics and marketing service providers, where applicable

  • Legal, tax, or regulatory authorities when required by law

Some orders may be fulfilled directly by trusted suppliers or fulfilment partners, including partners located outside Canada. This means that limited order information, such as your name, delivery address, phone number, and order details, may be shared with those partners only when necessary to process and deliver your order.

We do not sell your personal information to third parties.

5. International Processing and Fulfilment

Because Paul & Angela Toronto may work with international suppliers, fulfilment centres, delivery partners, and service providers, your personal information may be processed or stored outside your province, territory, or country of residence.

When this happens, we take reasonable steps to ensure that your information is handled securely and used only for the purpose of completing your order or providing our services. This may include contractual agreements, limited access, and security measures designed to protect your personal information.

6. How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.

This may include keeping certain order, payment, tax, and customer service records for accounting, fraud prevention, legal, and business administration purposes.

When your information is no longer needed, we will securely delete it, anonymize it, or restrict access to it where appropriate.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly

  • Remember your preferences

  • Improve website performance

  • Understand how visitors use our website

  • Support advertising and marketing, where applicable

You can manage or disable cookies through your browser settings. Please note that some parts of the website may not function properly if certain cookies are disabled.

For more details, please refer to our separate Cookie Policy, where available.

8. Security of Your Information

We take reasonable technical and organizational measures to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

These measures may include:

  • Secure website connections

  • Restricted access to personal information

  • Use of trusted payment processors

  • Monitoring for fraud or suspicious activity

  • Internal procedures for handling customer information carefully

While we work hard to protect your data, no online system can be guaranteed to be completely secure. We therefore encourage customers to use strong passwords and to contact us immediately if they suspect unauthorized activity involving their order or account.

9. Your Privacy Rights

Depending on where you live and which privacy laws apply, you may have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Request deletion of your personal information, where legally possible

  • Withdraw consent for marketing communications

  • Ask questions about how your information is collected, used, or shared

  • Request more information about our use of service providers outside Canada

To make a privacy request, please contact us at:

info@PaulAngelatoronto.com

We may need to verify your identity before processing certain requests. This is to protect your information and ensure that we only disclose personal data to the correct person.

10. Marketing Communications

If you sign up for our newsletter, offers, or promotional messages, we may use your email address to send you updates about our products, offers, and store news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly at info@PaulAngelatoronto.com.

We aim to keep our communication relevant and respectful, and we do not sell your email address to third parties.

11. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided us with personal information, please contact us at info@PaulAngelatoronto.com, and we will take appropriate steps to review and remove the information where required.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, website features, or data handling practices.

When we update this policy, we will revise the “Last updated” date at the top of this page. We encourage customers to review this page regularly to stay informed about how we protect personal information.

13. Contact Us

If you have any questions about this Privacy Policy, how your personal information is handled, or if you would like to make a privacy request, please contact us:

Paul & Angela Toronto
Email: info@PaulAngelatoronto.com